Privacy Policy

 

Privacy Policy for Fru Olesen Garn & Design AB

Last updated: 251016

At Fru Olesen Garn & Design AB, we care about your privacy and want you to feel safe when shopping with us. This privacy policy explains how we collect, use, and protect your personal data when you visit fruolesen-garn.se.

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1. Data Controller

Fru Olesen Garn & Design AB
Address: Hammarnäs 500
Email: info@fruolesen-garn.se
Organization number: 5593441420

We are the data controller for the information collected via our website.

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2. What information we collect

We only collect personal data that is necessary to deliver our products, provide service, and comply with legal requirements.

We may collect the following data:
    •    Name and address
    •    Phone number and email address
    •    Payment information (handled by payment partner)
    •    Order and delivery history
    •    IP address, device information, and visitor statistics (via cookies)

If you subscribe to our newsletter or contact us via email, we also store your email address to respond to your message or send you communications that you have chosen to receive.

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3. How we use the data

We process personal data to:
    •    Manage orders, payments, and deliveries
    •    Send order confirmations and notifications
    •    Provide customer service and handle returns/complaints
    •    Send newsletters (only if you have subscribed)
    •    Comply with accounting and legal requirements
    •    Improve our website and customer experience

We do not use your data for unsolicited marketing.

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4. Legal basis for processing

We process personal data based on the following legal grounds:
    •    Agreement: when you make a purchase with us.
    •    Legal obligation: to fulfill requirements according to, for example, the Accounting Act.
    •    Consent: when you sign up for newsletters or accept cookies.
    •    Legitimate interest: to be able to improve our website and offer good service.

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5. Retention period

We only store your data for as long as required for the purpose or by law:
    •    Order and payment information is stored for 7 years (Accounting Act).
    •    Contact details in customer communication are stored for up to 12 months.
    •    Newsletter subscriptions are stored until you unsubscribe.

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6. Sharing of data

We only share necessary information with our partners to fulfill our commitments to you:
    •    Payment providers: Swish, Klarna, bank
    •    Shipping companies: PostNord, DHL
    •    Web hosting and system providers: for website and e-commerce operation

All these actors process data in accordance with GDPR and only according to our instructions.
We never sell or disclose personal data to third parties for marketing purposes.

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7. Cookies

We use cookies on fruolesen-garn.se to improve the user experience and functionality, for example:
    •    Remember items in the shopping cart
    •    Measure traffic and improve the site (Google Analytics or equivalent)
    •    Enable payment via Klarna and Swish

You can choose to block cookies in your browser at any time, but some functions on the site may then stop working as intended.
We only use necessary cookies without consent, and others only after you have approved them via the cookie banner.

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8. Your rights

You have the right to:
    •    Receive a register extract with the data we have about you
    •    Have incorrect data corrected
    •    Request that we delete your data (if there is no legal basis to store it)
    •    Object to certain processing, e.g., marketing
    •    Withdraw consent at any time (e.g., for newsletters)

To exercise your rights, please contact us via info@fruolesen-garn.se.
We will handle your request without undue delay, at the latest within 30 days.

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9. Security

We protect your data through technical and organizational security measures.
Only authorized personnel have access to personal data, and all systems are protected with passwords and encryption.

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10. Changes to the policy

We reserve the right to update this privacy policy as needed. The latest version is always available on fruolesen-garn.se. In the event of major changes, we will inform you via email or on our website.

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11. Contact

If you have any questions about our processing of personal data, you are always welcome to contact us:
info@fruolesen-garn.se

If you believe that we are processing your data incorrectly, you can also contact the Swedish Authority for Privacy Protection (IMY) – https://www.imy.se