Terms and Conditions
TERMS AND CONDITIONS OF PURCHASE – Fru Olesen Garn & Design AB
1. General
These terms and conditions apply to purchases made on fruolesen-garn.se, which is owned and operated by:
Fru Olesen Garn & Design AB
Address: Hammarnäs 500
Email: info@fruolesen-garn.se
Phone: +46 70 610 66 77
Company registration number: 559344-1420
By making a purchase on our website, you accept these terms and conditions.
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2. Prices and payment
All prices are stated in Swedish kronor (SEK) and include VAT.
The shipping cost is shown at checkout before you complete your purchase.
Payment is made before delivery using one of the following methods:
• Swish
• Klarna (invoice, instalment payment or direct payment)
• Bankgiro: 5765-4832
• Plusgiro: 195 15 34-5
• Bank transfer: IBAN: SE16 9500 0099 6018 1951 5345, BIC: NDEASESS
Payments are processed through secure payment solutions.
The order is dispatched once full payment has been received.
For pre-orders, payment is charged when the order is placed. Delivery takes place at the time stated on the relevant product page.
When paying through Klarna, Klarna’s own terms and conditions also apply.
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3. Shipping and delivery
We normally dispatch orders within 1–2 business days after receiving payment.
Orders are delivered within Sweden using PostNord or DHL. We also ship to selected countries outside Sweden.
Shipping charges:
• PostNord: SEK 69 within Sweden
• Free shipping on purchases over SEK 1,400 when PostNord is selected within Sweden
• DHL: SEK 99 within Sweden, regardless of the order value
• Outside Sweden: SEK 299 per order, regardless of the order value
The current shipping charge is always displayed at checkout before you confirm your purchase. Delivery times may vary depending on the postal service and public holidays.
If an item is temporarily out of stock, we will contact you by email to arrange a new delivery time or issue a refund.
The customer is responsible for the return shipping cost.
Pre-orders:
Products sold as pre-orders are delivered according to the estimated delivery time stated on the product page.
If an order contains both in-stock items and pre-order items, the entire order will normally be dispatched when the pre-order items are available, unless otherwise agreed.
Estimated delivery times for pre-orders are approximate. If delivery is delayed due to circumstances beyond the control of Fru Olesen Garn & Design AB, such as delays affecting suppliers, freight forwarders or carriers, the customer will be informed of the updated delivery time as soon as possible. If the delay is significant, the customer has the right to cancel the pre-order and receive a full refund.
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4. Right of withdrawal and refunds
As a consumer, you normally have the right under Swedish distance-selling legislation to withdraw from your purchase within 14 days from the day you receive the goods.
To exercise your right of withdrawal, you must notify us within the withdrawal period. Please complete the form available via the link Exercise your right of withdrawal.
Return conditions:
• The goods must be returned to us within 14 days from the day you notified us that you wished to withdraw from the purchase.
• The goods must be securely packaged. We recommend using a tracked shipping service, as you are responsible for the goods until they reach us.
• You are responsible for the return shipping cost.
• You may inspect the goods in the same way as you would in a physical shop. If the goods have been handled more than necessary to establish their nature, characteristics and functioning, we may deduct an amount corresponding to any reduction in value.
Once we have received the returned goods, or you have provided proof that they have been sent back, we will refund the amount paid for the goods together with the cost of our least expensive standard delivery option. Any additional cost resulting from your choice of a more expensive delivery option will not be refunded.
The refund will be made without undue delay and no later than within 14 days. We will use the same payment method that was used for the original purchase unless otherwise agreed.
Exceptions to the right of withdrawal:
• Goods made or customised specifically according to the customer’s personal requirements are not covered by the right of withdrawal.
• For digital knitting patterns and other digital content supplied immediately, the right of withdrawal ends once the customer has expressly consented to the delivery beginning and acknowledged that the right of withdrawal is thereby lost.
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5. Complaints and faulty goods
If an item is faulty under the Swedish Consumer Sales Act, you have the right to make a complaint within three years.
Please contact us as soon as possible, and within two months from the date on which you discovered the fault.
If the complaint is approved, we will cover the return shipping cost and either replace the item or issue a refund.
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6. Uncollected parcels
Uncollected parcels are subject to a charge of SEK 150 to cover shipping and handling costs.
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7. Personal data
We process personal data in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).
Personal data is used only for processing orders, arranging deliveries and handling customer service matters.
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8. Cookies
Our website uses necessary cookies for functions such as the shopping cart and payment process. With your consent, we may also use other cookies for purposes such as statistics and marketing.
You can change your cookie preferences at any time through the website’s cookie settings.
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9. Disputes and applicable law
In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). Further information is available at arn.se.
Swedish law applies, without restricting any mandatory consumer rights applicable in the consumer’s country of residence.